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USER GUIDE FOR TELEMATRIX MODEL LP550
DATE AND TIME
Date
and time will automatically be set or updated on
your phone when a call is received.
HOLD
This
telephone has two settings for Hold: “System”
or “Line”. By default, they will be set to
“System” hold.
If “System” hold is
set:
To
place a call on hold:
Press Hold button; wait for confirmation tone (3
beeps); lay handset aside. The light above the Hold
button will illuminate. Party on hold will hear
music.
To
Retrieve:
Press Hold
button.
Note: Any Dterm
telephone with this line appearance can retrieve
the call while it's either ringing or on hold.
OPTIONAL: “Line” hold.
This phone may be set to “line” hold by
switching a setting on the bottom of the phone.
When set to line hold, held parties will NOT
hear music while on hold.
· To
place a call on hold: Press Hold button
and lay handset aside.
· To
Retrieve: Place
handset in cradle. Phone will ring, and when
answered, held party will be retrieved.
To
place call on hold and consult with third party
(regardless of whether System or Line hold is
set): Ask
party to hold (but do not press HOLD); press
FLASH, hear broken dial tone. Dial number of
party you wish to consult. Converse with third
party; when they hang up, you will automatically
be connected with holding party. If third party
does not answer, reconnect to holding party by
pressing FLASH again.
Note:
If
voice mail answers the call, press 9, 9 and wait
for voice mail to hang up. The caller will come
back on the line.
TRANSFER
To
transfer a call:
Press
Flash. Broken dial tone indicates caller is
placed on hold. Dial destination number, wait
one second for call to connect, and then hang
up.
(Optional): you may
stay on the line to announce transfer of call.
If party does not answer or line is busy, press
FLASH again to return to holding party. (*see
below)
BROKER CALL
To
consult with a third party while you are engaged
on a call: Press
FLASH to place first party on hold. Dial second
party; converse when they answer. To return to
first party, press FLASH. Second party is
automatically placed on hold. (*see below)
To continue to alternate between calls;
continue to press FLASH.
*If voice mail
answers the call, press 9, 9 and wait for voice
mail to hang up. The caller will come back on
the line.
CALL FORWARDING
To
forward all calls (CFA - Call Forward All):
(forwards calls immediately)
Lift
handset, hear dial tone. Press *7; hear broken
dial tone. Dial number to which calls are to be
forwarded; hear confirmation tone; hang up.
NOTE: While in this state, your phone will
ring 1/2 of a ring for each incoming call as a
reminder, but you will not be able to answer it
until the Call Forward All is cancelled at this
phone.
To cancel "CFA": Lift
handset; hear dial tone. Dial #7; hear
confirmation tone; hang up.
To
set Call Forward Busy/No Answer (CFBNA): (Calls
are forwarded immediately if line is busy or
after approximately four rings if not answered)
Lift handset; hear dial tone. Dial *8; hear
broken dial tone. Dial number to which calls
are to be forwarded; hear confirmation tone;
hang up.
To
Cancel "CFBNA":
Lift
handset; hear dial tone. Dial #8; hear
confirmation tone; hang up.
NOTE: Calls may be
forwarded to a campus, local, or long distance
telephone number. If forwarded to a long
distance number, long distance charges will be
billed to your phone. With CFA activated, a
telephone can receive calls only from the
extension to which it is forwarded. Any
combination of call forwarding may occur, up to
five times to phones served by a single
telephone switch service area). CFA and CFBNA
may be activated at the same time. When both are
set, CFA overrides until cancelled, then CFBNA
takes effect.
REDIAL -
To
Redial number you last dialed: Lift
handset or press Speaker, press Redial.
CONFERENCE CALLING -
To
set up three-way conferencing: Establish
first call (incoming or outgoing); ask party to
hold (but do NOT press HOLD). Press FLASH,
receive interrupted dial tone (caller is on
hold). Dial third party. (If no answer or busy,
press FLASH again to reconnect to held party).
When answered, press FLASH again. Three-way
conference is established. If one party hangs
up, other two remain connected.
To
set up conferencing with more than three
parties:
http://www.its.uiowa.edu/tns/voice/confcalling.htm
CALL PICKUP
(Group)
To Pick up call from within preprogrammed group:
Lift handset, dial *6.
(Directed)
To pick up call from specific phones within
area:
Lift
handset, dial #6, plus extension number that is
ringing. (It is not necessary to be in a
preprogrammed pickup group to use this feature).
Notes: If you cannot
intercept a call within a call pickup group by
dialing *6, the call coming into the station may
be a "call back", which cannot be intercepted by
another telephone. If you hear a reorder tone (a
fast busy) when trying to intercept a call with
*6, another phone in the pickup group may have
intercepted the call first, or the extension
trying to pick up the call may not have been
programmed into the pickup group. In the latter
case, you could intercept the call with #6 plus
the ringing extension number.
MUTING A CALL
To
mute a call:
Press
the MUTE button (the display will change from
“In Use” to “Mute”). Press the MUTE button again
to restore two-way conversation (display will
return to “In Use”).
CALL BACK
This
feature allows you to request a "call back" if
you encounter a busy University extension. To
set Call Back feature (if line is busy):
After dialing extension and hearing busy signal,
press Flash, dial *9; hear high pitched
confirmation tone; hang up. When BOTH telephones
become idle, your telephone will ring. Lift
handset (or press Speaker); call will ring until
called party answers.
Note: Only one Call
Back request can be set to or from any extension
at a time. Additional attempts will be indicated
by a fast busy signal. Call Back is
automatically canceled if the telephone that set
the Call Back doesn't answer within
approximately three rings.
To
cancel Call Back request before ringing:
Lift handset; dial #9; hang up.
CALL PARK
This feature allows a call to be
placed on hold to be retrieved from any
University extension.
· To
Park a Call: Ask caller to hold; press
FLASH, then dial *0. Caller is placed on hold.
· To
retrieve a parked call from a remote telephone:
Lift
handset; Dial #0, plus the extension number
where the call was parked. You are connected
with the caller.
· To
retrieve a parked call from original telephone:
Lift
handset; Dial Park code *0. You are connected
with the caller.
VOICE CALL
When
programmed, allows your voice to be heard
through called party's speaker (called party
must have a multi-line Dterm telephone and must
be programmed to allow this feature). To
place a voice call: Lift handset; dial
extension. Press Flash, then *3. Hear tone; then
begin speaking.
SETTING VOLUME
CONTROLS
·
Ringer
volume:
The
ring volume switch is located on the
bottom of the phone and can be set at
High, Low or Off. The ring
volume switch provides a fixed desired ring
volume. (Tab must be removed to access this
switch)
·
Speaker Volume:
Volume
rocker button is located on the front of the
phone. To increase volume, press the right side
of the control. To decrease volume, press on
the left side of the control.
HANDSET VOLUME
To
change the volume of the handset while on an
active call, press the Volume rocker button on
front of phone until desired volume is reached.
This setting is automatically saved at that
level for subsequent calls.
SPEED DIALING
This telephone model
includes 11 one touch speed dialing buttons,
located along the right side of the phone.
Programming
speed dial buttons:
-
Do Not
Lift handset.
-
Press the
STORE button once.
-
Press the
speed dial button location you want to
program.
-
Press
STORE button again.
-
Enter the
number you wish to store, exactly as it
should be dialed (include 9 if off campus,
9,1 if long distance, etc., and include
Flash or Pause where needed; 32 characters
maximum).
-
Press
STORE again.
(Optional)
Enter the name associated with the number being
programmed. See Manual Name Entry below to
enter characters (12 characters maximum).
-
Press
STORE again.
-
To
continue programming speed dial buttons,
repeat steps 3 – 7.
-
To exit
the program mode, press “DISC”.
 Manual
Name Entry From Keypad
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Press
Keypad:: |
Once |
Twice |
Three Times |
Four Times |
Five Times |
Six Times |
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No. 1 |
1 |
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No. 2 |
A |
B |
C |
2 |
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No. 3 |
D |
E |
F |
3 |
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No. 4 |
G |
H |
I |
4 |
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No. 5 |
J |
K |
L |
5 |
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No. 6 |
M |
N |
O |
6 |
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No. 7 |
P |
Q |
R |
S |
7 |
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No. 8 |
T |
U |
V |
8 |
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No. 9 |
W |
X |
Y |
Z |
9 |
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No. 0 |
0 |
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No. * |
adds space |
= |
* |
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No. # |
. |
: |
— |
( |
) |
# |
To Dial A
Phone Number in speed dial:
-
Lift
handset or press Speaker
-
Press
desired speed dial button
-
The
number will be displayed and dialed
automatically.
LABELING
SPEED DIAL BUTTONS
-
Speed dial buttons may be labeled by
removing the clear plastic keycap (by
pulling straight up). Place the label on
the key and replace keycap. Labels are
included with new phones, or are available
by contacting ITS/TNS.
Helpful
hints: If you are having trouble removing the
key caps from the speed dial buttons, we have
found that a standard “claw” type staple remover
works quite well.
CALL LOG
 Incoming call information will be stored in
the call log feature of your phone, to a maximum
of 100 records. Your display will indicate how
many new calls as well as how many total calls
are stored.
· Viewing
the Call Log:
Press
the
“↑”
or “↓” scrolling keys
· Deleting
Call Log entries:
Display the entry you wish to delete, press the
“Delete” key once and you will be prompted with
“Delete?”. If you press the “Delete” a second
time it will be erased from the log.
· Deleting
ALL Call Log entries:
While viewing the Call Log, press
and hold down the
“Delete” key after about 5 seconds you will be prompted with
“Delete All?”. If you press the “Delete” a
second time ALL call log entries will be erased from the log.
· Dialing
from Call Log entries:
Display the entry you wish to dial from, and
note the format of the entry. If it is
displayed as it should be dialed, simply press
Dial. If it is not (for example you need to
insert a 9 and/or remove the area code), you may
activate the edit mode by pressing a digit on
the keypad. Then using the Delete button,
remove any unneeded digits and/or add any using
the key pad. When the entry is displayed as it
should be, then press Dial.
Note:
When
your call log reaches the maximum of 100
entries, subsequent entries will overwrite the
oldest record.
VOICE MAIL
If you have
voice mail programmed on your phone, the red
oval VoiceMail button will serve two purposes.
First, the light will illuminate and flash for
new messages. Second, you may press the button
to call into voice mail to retrieve messages or
access other voice mail functions.
DATA JACK
Allows you to
use your line for "dial-up" modems.
TROUBLESHOOTING
· Problem:
No dial tone. Are
all cords plugged in tight? Is line cord plugged
into correct portion of jack? Unplug line cord
from back of telephone and plug it back in; this
acts as a reset.
· Problem:
Telephone doesn't ring. Is
ringer turned up? Is "call forwarding all
calls" (CFA) set?
· Problem:
Speed dials not working.
Try
reprogramming buttons to see if you may have
lost memory for some reason.
· Problem:
No light or music when call placed on hold.
This telephone has two settings for Hold:
“System” or “Line”. By default, the phone will
be set to “System” hold. If this switch,
located on the bottom of the phone, is set to
the “Line” position, the Hold LED will not
function, and the caller will not hear music
while on hold.
PROGRAMMED
DEFAULTS
The following
are programming options and their default
settings. These settings are the recommended
choices for use with the University of Iowa
telephone system.
§ The
Message Waiting Indicator will be set to LED.
This makes the light flash, making it more
visible.
§
The HOLD
button is programmed to SYSTEM hold. This
enables music on hold functionality.
§ Access
number set to 9
§ Area
code set to 319
§ Flash
time set to 600ms (changing this is not
recommended)
§ Pause
time set to 3.6s
§
Voice mail
button programmed for 51000
§ Live
dial pad set to OFF (this feature may be enabled
by customer preference without adverse
affects)
SPECIAL NOTE REGARDING CALLER ID
Caller ID information will
appear in your display AFTER the phone has rung
a complete ring. It is also possible that if
you answer too quickly you will hear a brief
“modem-like” tone as the Caller ID data is
delivered. For both of these reasons, we
recommend that you wait to see the call
information in your display before answering the
phone.
Other
problems or questions?
Please
contact ITS/TNS for assistance: (319) 335-2945
or
www.its.uiowa.edu/tns/
NOTE:
This manual applies to
the University of Iowa telephone system on the
main and Oakdale campuses. It is not applicable
to The University of Iowa Hospitals and Clinics
telephone system.
Additional
information and features are available from the
manufacturer’s user guide:
http://www.its.uiowa.edu/tns/voice/user_guides/telmetrix.pdf |
