Vodavi Basic Speakerphone w/Mute

Description:

Single line speakerphone with message waiting lamp, mute, flash button and data jack.

Features:

• One line speakerphone

• Speaker volume control

• 24V/90V message waiting lamp

• Mute/flash/hold buttons

• 10 programmable flexible buttons

• Off/hi/lo ringer adjustment

• Data jack

• A lead control

• Line powered, no transformer required!       

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USER GUIDE FOR STARPLUS MODEL 2703

HOLD 

To place a call on hold: Press HOLD button; the green LED will turn red.

To Retrieve: Lift handset or press Speaker; the LED turns green and you are re-connected to caller.

If handset has remained off-hook, you may press the HOLD button again to retrieve call. Note: Any station with this line appearance can retrieve the call while it's either ringing or on hold.

To place call on hold and consult with third party: Ask party to hold (but do not press HOLD); press FLASH, hear broken dial tone.  Dial number of party you wish to consult. Converse with third party; when they hang up, you will automatically be connected with holding party. If third party does not answer, reconnect to holding party by pressing FLASH again. (*see below)

TRANSFER

To transfer a call: Press Flash. Broken dial tone indicates caller is placed on hold. Dial destination number, wait one second to call to connect, then hang up. (Optional): you may stay on the line to announce transfer of call. If party does not answer or line is busy, press FLASH again to return to holding party. (*see below)

BROKEN CALL

To consult with a third party while you are engaged on a call: Press FLASH to place first party on hold. Dial second party; converse when they answer. To return to first party, press FLASH. Second party is automatically placed on hold. (*see below) To continue to alternate between calls; continue to press FLASH.

*If voice mail answer the call, press 9, 9 and wait for voice mail to hang up before pressing FLASH again.

CALL FORWARDING

To forward ALL call (CFA - Call Forward All): (forwards calls immediately)  Lift handset, hear dial tone. Press *7; hear broken dial tone. Dial number to which calls are to be forwarded; hear confirmation tone; hang up. *NOTE: While in this state, your phone will ring 1/2 ring for each incoming call as a reminder, but you cannot answer it at this phone.

To cancel "CFA": Lift handset; hear dial tone. Dial #7; hear confirmation tone; hang up.

To set Call Forward Busy/No Answer (CFBNA): (Calls are forwarded immediately if line is busy or after approximately three rings if not answered) Lift handset; hear dial tone. Dial *8; hear broken dial tone. Dial number to which calls are to be forwarded; hear confirmation tone; hang up.

To Cancel "CFBNA": Lift handset; hear dial tone. Dial #8; hear confirmation tone; hang up.

Notes: Calls may be forwarded to a campus, local, or long distance telephone number. If forwarded to a long distance number, long distance charges will be billed to your phone. With CFA activated, a telephone can receive calls only from the extension to which it is forwarded. Any combination of call forwarding may occur, up to five times to phones served by a single telephone switch service area). CFA and CFBNA may be activated at the same time. When both are set, CFA overrides until cancelled, then CFBNA takes effect.

REDIAL - To Redial number you last dialed: Lift handset or press SPKR, press Redial.

CONFERENCE CALLING - To set up three-way conferencing: Establish first call (incoming or outgoing); ask party to hold (but do NOT press HOLD). Press FLASH, receive interrupted dial tone (caller is on hold). Dial third party. (If no answer or busy, press FLASH again to reconnect to held party). When answered, press FLASH again. Three-way conference is established. If one party hangs up, other two remain connected.

To set up conferencing with more than three parties: These must be arranged in advance, and additional charges apply. Call "0" for more information.

CALL PICKUP - (Group) To Pick up call from within preprogrammed group: Lift handset, dial *6.

(Directed)  To pick up call from specific phones within area: Lift handset, dial #6, plus extension number that is ringing. (It is not necessary to be in a preprogrammed pickup group to use this feature).

Notes: If you cannot intercept a call within a call pickup group by dialing *6, the call coming into the station may be a "call back", which cannot be intercepted by another telephone. If you hear a reorder tone (a fast busy) when trying to intercept a call with *6, another phone in the pickup group may have intercepted the call first, or the extension trying to pick up the call may not have been programmed into the pickup group.  In the latter case, you could intercept the call with #6 plus the ringing extension number.

MUTING A CALL - To mute a call: Press the MUTE button (the red Mute indicator will illuminate). Press the MUTE button again to restore two-way conversation (the Mute light will go out).

CALL BACK - This feature allows you to request a "call back" if you encounter a busy University extension. To set Call Back feature (if line is busy): After dialing extension and hearing busy signal, press Flash, dial *9; hear high pitched confirmation tone; hang up. When BOTH telephones become idle, your telephone will ring. Lift handset (or press Speaker); call will ring until called party answers.

Note: Only one Call Back request can be set to or from any extension at a time. Additional attempts will be indicated by a fast busy signal. Call Back is automatically canceled if the telephone that set the Call Back doesn't answer within approximately three rings.

To cancel Call Back request before ringing: Lift handset; dial #9; hang up.

CALL PARK - This feature allows a call to be placed on hold to be retrieved from any University extension. To Park a Call: Ask caller to hold; press FLASH, then dial *0. Caller is placed on hold.

To retrieve a parked call from a remote telephone: Lift handset; Dial #0, plus the extension number where the call was parked. You are connected with the caller.

To retrieve a parked call from original telephone: Lift handset; Dial Park code *0. You are connected with the caller.

VOICE CALL - When programmed, allows your voice to be heard through called party's speaker (called party must have a multiline Dterm telephone and must be programmed to allow this feature). To place a voice call: Lift handset; dial extension. Press Flash, then *3. Hear tone; then begin speaking.

SETTING VOLUME CONTROLS - Ringer volume: Switch is located on the right side of phone, and can be set to HI, LO, or OFF

Speaker Volume: Sliding control is located on the right side of the phone, and can be set from high to low.

Handset Volume: To change the volume of the handset while on an active call, press the H/S Vol button on front of phone until desired volume is reached.

SPEED DIALING - There are slightly different methods to program speed dialing on the Vodavi phones depending on what model you have, (there are 3 different models).  The model number is listed underneath the phone, and will be one of the following: 2702-08;  2703-08; or 2802-08. 

• Lift off faceplate, keep paper template in place as it shows where the STORE function is located on the phone 
• Press the indented button directly below the word STORE with a paper clip or sharp point
• Hold it down until you hear a beep
• Press the desired speed dial button
• Program the extension (if number is off campus don't forget the 9 first)
• Press Store again and you will hear a long beep

• Press Store and listen for the beep
• Press the desired speed dial button
• Program in the extension (if number is off campus don't forget the 9 first)
• Press Store again

• Lift handset, or press the speaker button
• Press Store button (you will not hear any beep with this phone)
• Dial extension number (if it's off campus don't forget the 9 first)
• Press the desired speed dial button
• Hang up handset, or press speaker button

To dial a telephone number stored in memory: Lift handset or press the SPKR button. Press the speed dial button where you stored the telephone number.

To clear a number from a speed button: Lift the handset. Press and hold the STORE button. Dial tone will cease and a beep is heard. Press the speed dial button you wish to clear. Press the STORE button. A confirmation tone is heard and the number is cleared.

DATA JACK - Allows you to use your line for "dial-up" modems only.

TROUBLESHOOTING

Problem: No dial tone. Are all cords plugged in tight? Is line cord plugged into correct portion of jack? Unplug line cord from back of telephone and plug it back in; this acts as a reset.

Problem: Telephone doesn't ring. Is ringer turned up? Is "call forwarding all calls" (CFA) set?

Problem: Call Back doesn't work. Do you already have a call back set from your telephone? Perhaps the extension already has a call back set from another phone. Only one call back can be set from or against an extension at any given time.

Problem: Speed dials not working. Try reprogramming buttons to see if you may have lost memory for some reason.

Other problems or questions? Please contact ITS for assistance: (319) 335-2945 or www.its.uiowa.edu/tns/

This manual applies to the University of Iowa telephone system on the main and Oakdale campuses. It is not applicable to The University of Iowa Hospitals and Clinics telephone system.