Jump To: Overview | Features | Impacts | Phones | Terminology | More Help

Project Overview

1. What is the Telephone Switch Replacement Project and why is it happening?
2. At what stage is the Telephone Switch Replacement Project?
3. How long will this project take to be completed?
4. Who is involved in this project?

Enhanced Features

5. Can you provide an overview of some of the new features available as a result of this project?

User Impacts

6. Will I need or be getting a new phone?
7. How much will the new Single Line/Analog Caller ID capable phone cost?
8. How do I set call forwarding/program speed dials/...?
9. Can I opt out of having Caller ID Display on my telephone?
10. Are there other options for the music type that is played for Music On Hold?
11. Can I opt out of the Music on Hold Service?

Phones

12. Will I have Caller ID on the new telephone system?
13. What is the new Single Line/Analog Caller ID capable phone?
14. When will I be scheduled to get the new Caller ID telephone?
15. Can I use a headset with the new Single Line/Analog Caller ID capable phone?
16. What is the difference between an analog and digital phone?
17. I have a phone with a hearing adaptor; will I still be able to use it with the new system?
18. Why am I seeing 7XXXX as an on campus number?

Terminology

19. What is a “telephone switch”?
20. What is VoIP?
21. What is IP Telephony?

Additional Help

22. If I have additional questions, who can I contact?