Services Matrix | Full Service Description
The TSRP Services Matrix below is a summary of service
tiers and key features supported by the Project and new telephone switch
solution. The various additional features will be announced and offered as
they are implemented within specific areas of the campus.
Please note that features listed under the Advanced Service Tier will
be available initially only to those users that are part of an IP telephony
pilot. The Advanced services will be available to other campus users only
after the pilots have been completed and all issues resolved.
Place cursor over a Service Tier or Feature Name for a brief description.
Click on the name for a more complete description.
|
Service Tier |
|||
|
Feature Name |
Standard | Enhanced | Advanced |
| Voice Mail Trees/Call Routing | √ | √ | |
| Voice Mail | √ | √ | √+ |
| Station Hunting (aka Hunt Groups) | √ | √ | √+ |
| Conference Calling | √ | √ | √+ |
| Authorization Codes | √ | √ | √+ |
| Caller ID Service | √+ | √+ | √+ |
| Analog Caller ID Telephone | √+ | ||
| Music On Hold (optional by extension) | √+ | √+ | √+ |
| Unified Messaging | √+ | √+ | √+ |
| Multiple Line Appearances | √ | √+ | |
| Automated Call Distribution | √ | √+ | |
| Customizable Personal Options | √+ | ||
| Enhanced Voice Mail Tree/Call Routing | √+ | ||
Note: Other requirements may be necessary for activating some features. Refer to the description of the feature for details.
| √ | Features available prior to project |
| √+ | Additional features made available by the project |