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Disclaimer
Please note: These phones are no
longer available for new installs. They have been replaced by the StarPlus
Phone.
This manual applies only to the University of Iowa telephone system on the
main and Oakdale campuses. They are not applicable to The University of Iowa
Hospitals and Clinics telephone system.
Contents
The single line feature telephone offers
1 line key, 7 dedicated function keys including
a two-way speaker phone, a message waiting
light and 20 speed dials. Cost for dial tone is a monthly
rate of $17.50.
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HOLD
To place a call on hold
- Press HOLD; the red light just above the button will turn on to indicate
that the call is on hold.
- Hang up handset.
To retrieve a call
To place a call on Hold and consult with a third party
- Ask original party to hold; press FLASH; hear broken dial tone.
- Dial consultant's number.
- If consultant answers, converse; when consultant hangs up, original call
will be reconnected.
- If line is busy or consultant does not answer, press FLASH to return to
original party.
TRANSFER
To transfer a call
- Press FLASH (broken dial tone indicates call is placed on hold).
- Dial destination station's extension.
- If party answers, announce transfer of call; replace handset.
- If line is busy or party does not answer, press FLASH to return to
original party.
CONFERENCE CALLING
To set up three-way conferencing
- Dial first party. Converse and ask to hold.
- Press FLASH; hear broken dial tone.
- Dial second party.
- If second party answers, press FLASH to bring in first party.
- If second party's line is busy or party does not answer, press FLASH to
return to first party.
To set up conferencing with more than three parties
- Dial 9 + 0 + 0 and ask for conference operator.
To initiate conference calls involving more than three parties, you must have
an outgoing "Operator-Assisted" call form on file at the
telecommunications office.
CALL FORWARDING
Calls can be forwarded to a campus, local, or long distance number.
Call forwarding/busy-no Answer and call forwarding/All Calls may be activated at
the same time. All calls will override busy-no answer; therefore, when all calls
is canceled, busy-no answer will still be in effect.
To forward all calls
- Lift handset; hear dial tone.
- Dial *7; hear broken dial tone.
- Dial number to which calls are to be forwarded; hear high-pitched
confirmation tone.
- Replace handset.
With each incoming call, the telephone will ring a half-ring as a reminder
that this feature has been set.
To cancel
- Lift handset; hear dial tone.
- Dial #7; hear high-pitched confirmation tone.
- Replace handset.
If a telephone has call forwarding/all calls activated, it can receive calls
only from the extension calls are forwarded to.
To set call forward/busy-no answer
Calls forward immediately if line is busy or after three rings if not
answered.
- Lift handset; hear dial tone.
- Dial *8; hear broken dial tone.
- Dial number to which calls are to be forwarded; hear high-pitched
confirmation tone.
- Replace handset.
To cancel
- Lift handset; hear dial tone.
- Dial #8; hear high-pitched confirmation tone.
- Replace handset.
If telephone A sets call forward/busy-no answer to telephone B, and B is
busy, telephone A will continue to ring and not forward until telephone B is
idle (unless telephone B is in a hunt group, in which case call forwarding will
follow). If telephones A and B are busy, the caller will get a busy signal.
CALL PICKUP
To pick up call from within preprogrammed group rings
If you cannot intercept a call within a call pickup group by dialing *6, the
call coming into the station may be a call back, which cannot be intercepted by
another telephone.
If you hear a reorder tone (a fast busy) when trying to intercept a call with
*6, another telephone in the pickup group may have intercepted the call first,
or the extension trying to pick up the call may not have been programmed into
the pickup group. In the latter case, you could intercept the call with #6 plus
extension number.
To pick up call from telephone within area rings
- Lift handset.
- Dial #6 plus number to be intercepted.
It is not necessary to be in a pre-programmed pickup group to use this
feature.
CALL BACK
This feature is for calling Campus University telephone numbers only.
To set call back if line is busy
- Press FLASH; hear broken dial tone.
- Dial *9. At high-pitched confirmation tone, replace handset.
- When both telephones become idle, telephone from which call back was set
will ring.
- Lift handset; hear ring back tone indicating called station is ringing.
- Connection is established when called party answers.
If you try placing a call back to a busy extension and hear a fast busy
signal, a call back may have already been placed against the busy station, or
you may already have placed a call back against another extension. The system
allows only one call back to be activated by or placed against an extension at
any one time.
Call back is automatically canceled if the telephone that set the call back
doesn't answer after approximately three rings.
To Cancel
- Lift handset.
- Dial #9; hear high-pitched confirmation tone.
- Replace handset.
CALL PARK
To park call
- While connected to a telephone number, press FLASH plus the call park code
*0.
- Call is placed on hold.
Only one call can be parked at a time.
To retrieve parked call from remote telephone
- Lift handset.
- Dial call park remote retrieval code #0 plus number of extenstion where
call was parked.
To retrieve parked call from originating telephone
- Lift handset.
- Dial call park code *0.
VOICE CALL
Your voice is heard through called party's Dterm speaker.
- Lift handset.
- Dial number (called telephone must be multiline Dterm.)
- Press FLASH *3.
- Begin speaking.
MUTING A CALL
To mute a call
- Press the MUTE button (mute button light will turn on).
- Press the MUTE button again to restore two-way conversation.
Note: You can use the mute button in either handset or speakerphone mode. Use
when you do not want your voice to be heard by the other party.
SPEED DIALING
To store a number for speed dialing
- Do not lift handset.
- Press STORE.
- Dial telephone number or system feature code to be stored (15-digit
maximum).
- Press desired SPEED DIAL button.
- Press STORE to save number on memory button.
PROGRAMMING SPEED DIAL FEATURES
Features on the telephone system such as Call transfer, call forwarding, and
call park can be programmed into the speed dial buttons. Follow the instructions
for storing numbers under "Speed Dialing" above.
TROUBLESHOOTING
Problem No dial tone.
- Are all cords plugged in tight?
- Is gray line cord plugged into correct portion of jack?
Problem Phone rings 1/2 ring; dead air when answered.
- Is call forwarding/all calls set? To cancel, get dial tone; press #7; hang
up.
Problem Telephone doesn't ring.
- Is ringer turned up? Ringer wheel is located on bottom of desk phones,
side of wall phones. If already set as high as it goes, try the middle
position.
Problem Call back doesn't work.
- Do you already have a call back set from your telephone?
- Is a call back set against the other telephone? Only one call back can
be set from or against an extension at any given time
- Is your phone set on tone?
- System features will not work if phone is set on pulse.
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