Voice/Telephone
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Disclaimer
Please note: These phones are no
longer available for new installs. They have been replaced by the Dterm Series E
Models.
This manual applies only to the University of Iowa telephone system on the
main and Oakdale campuses. They are not applicable to The University of Iowa
Hospitals and Clinics telephone system.
Contents
The Series 3 telephones are fully digital modular telephones with a
display, 8 dedicated function keys, a call/message indicator lamp and
speaker/receiver volume control. Additional features are listed below
The Dterm Series III 8 button model offers 8 flexible line keys. It
does not offer speed dials, microphone or two-way speaker phone.
Cost for dial tone is a monthly
rate of $17.50.
The Dterm Series III 16 button model offers 16 flexible line keys,
the capability of a two-way speaker phone, and may or may not have 20
speed dials. Cost for dial tone is a monthly rate of $17.50.
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1. Led (Alpha Numeric Display)
2. Call Indicator Lamp/Message Waiting Light
3. Programmable Keys
4. Speed Dial Buttons
5. Mic (Microphone) Lamp
6. Recall
7. FNC (Function)
8. CNF (Conference Call)
9. LNR/ SPD (Last Number Call/Speed Calling)
10. SPKR (Speaker)
11. ANS (Not Used)
12. TRF (Transfer)
13. Up/Down
14. Hold
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The Dterm Series III 24 button model offers 24 flexible line keys,
the capability of a two-way speaker phone, and 12 speed dials. Cost for dial tone
is a monthly rate of
$17.50.
An add-on module for Dterm Series III is a 60 button visual display
field for monitoring and/or answering other lines.
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Telephone Setup Functions
FNC + 1 = Turns microphone on or off.
FNC + 2 = Adjusts handset receiver volume.
FNC + 3 = Selects ringer tone.
FNC + 4 = Adjusts transmission/receiving volume.
FNC + 5 = Activates speaker phone.
FNC + 6 = Deactivates speaker phone.
FNC + 7 = Turns call indicator lamp on or off for incoming call notification.
(If turned off, this lamp will still light to indicate message waiting)
Keys and Lamps
Keys
- ANS (Answer not used)
- CNF (Conference)
- Press key to establish a three-way conversation. LED on key lights when
key is active.
- FNC (Function)
- Used to activate telephone setup functions and to program One-Touch Speed
Dial/Feature Keys.
- HOLD
- Press key to place an internal or external call on hold.
- LNR/SPD (Last Number Call/Speed Calling)
- Press key to activate Last Number Call redial and Speed Calling.
- RECALL
- Press key to terminate established call and reseize internal dial tone.
- SPKR(Speaker)
- Controls the built-in speaker which can be used for Hands Free
dialing/monitoring. LED on key lights when key is active. (Not available on
8-button display phone.)
- TRF (Transfer)
- Allows the station user to transfer established calls to another station,
without attendant assistance.
- UP/DOWN
- Used to adjust LED contrast, speaker/receiver volume, and ringer volume.
- LED Contrast: Press up or down key while idle.
- Speaker/Receiver Volume: Press up or down key during conversation.
- Ringer Volume: Press up or down key during ringing.
Speed Dial Memory Buttons
Speed dial memory buttons allow automatic (single-button) dialing of
frequently used numbers.
Lamps
- Call Indicator Lamp
- Lamp at top of Dterm flashes when a call terminates to the telephone. Lamp
lights steadily when a voice mail message has been left.
- LED
- Display provides Dterm activity information plus date and time.
- MIC (Microphone) Lamp
- Lamp displays the status of the built-in microphone used for hands free
operation.
SYSTEM FEATURES
HOLD
To place a call on hold
- Press HOLD; the green light will wink flash.
If held line appears on other Dterm telephones, the associated light flashes
red slowly.
To retrieve a call
- Lift handset; press button for line being held.
Any Dterm telephone with button for line being held can retrieve call.
If unanswered
After approximately two minutes, held call will automatically ring back to
phone that placed it on hold. Caller does not hear this ringing.
To retrieve call, press button for held line.
To continue holding call without hearing automatic ringing, press button for
held line, then press HOLD.
To place a call on exclusive hold
- Press HOLD twice; line light winks.
- Other Dterm telephones show steady red light.
To retrieve call
- Lift handset; press button for held line. Call can be retrieved only by
Dterm telephone that sets exclusive hold.
If unanswered
- After approximately two minutes, held call will automatically ring back to
phone that placed it on hold. Caller does not hear this ringing.
- To retrieve call, press button for held line.
- To continue holding call without hearing automatic ringing, press button
for held line, then press HOLD twice.
To place a call on Hold and consult with a third party
- Ask original party to hold; press TRF; hear broken dial tone.
- Dial number of party you wish to consult with. If party answer, converse
and, when party hangs up, original call will be reconnected.
TRANSFER
To transfer a call
- Press TRF. Broken dial tone indicates call is placed on hold.
- Dial destination station's extension.
- If party answers, announce transfer of call; replace handset.
- If party does not answer or line is busy, press TRF to return to first
party.
- If using blind transfer (not staying on the line to announce transfer of
call) listen for at least 1/2 ring before hanging up telephone to transfer
caller.
To program transfer on one-touch speed key
- Press FNC button.
- Press SPEED DIAL button.
- Depress RECALL button.
- Dial extension.
- Save by depressing FNC button.
When you are not transferring a call but just want to speak with the
extension number programmed into the speed dial, the transfer is dropped
automatically and the call will go through.
CONFERENCE CALLING
To set up three-way conferencing
- Dial first party. Converse and ask to hold.
- Press TRF. Broken dial tone indicates call is placed on hold.
- Dial second party.
- If second party answers, press CNF to bring in first party.
- If second party's line is busy or party does not answer, press TRF to
return to first party.
Campus, local, or long distance numbers can participate in the conference
call.
If one party hangs up, the other two remain connected- provided one is a
University number- and the CNF light goes out.
To set up conferencing with more than three parties
- Dial 9 + 0 + 0 and ask for conference operator.
To initiate conference calls involving more than three parties, you must have
an outgoing "Operator-Assisted" call form on file at the
telecommunications office.
CALL FORWARDING
To forward all calls
- Lift handset; hear dial tone.
- If setting for a subline on your phone, press SUBLINE button.
- Press CFA button, or dial *7; hear broken dial tone.
- Dial number to which calls will be forwarded; hear high-pitched
confirmation tone.
- CFA lights at your telephone or at Dterm of subline you are setting call
forwarding to.
- Replace handset.
To verify
- If verifying for a subline, press SUBLINE button while idle.
- Press CFA button
- Display indicates number calls are forwarded to.
To cancel
- Lift handset; hear dial tone.
- If canceling for another telephone, press SUBLINE BUTTON.
- Press CFA function button, or dial #7; hear high-pitched confirmation
tone.
- LED goes out at your telephone or, if canceling for another, the Dterm of
the subline.
- Replace handset.
Calls can be forwarded to a campus, local, or long distance telephone number.
If a telephone has call forwarding/all calls activated, it can receive calls
only from the extension it is forwarded to.
Any combination of call forwarding may occur, up to five times within one
geographic area that shares a telephone switch.
To set call forward/busy-no answer
- Lift handset; hear dial tone.
- If setting for another station, press SUBLINE button.
- Press CF/B-NA function button, or dial *8; hear broken dial tone.
- Dial number to which calls are to be forwarded; hear high-pitched
confirmation tone. (Calls forward immediately if line is busy or after three
rings if not answered).
- CF/B-NA lights at your telephone or at the Dterm of the subline telephone
you are setting call forwarding for).
- Replace handset.
To verify
- If verifying for another telephone, press SUBLINE button without picking
up handset.
- Press CF/B-NA function button.
- Display indicates telephone number calls are forwarded to.
To cancel
- Lift handset; hear dial tone.
- If canceling for another telephone, press SUBLINE BUTTON.
- Press CF/B-NA function button, or dial #8; hear high-pitched confirmation
tone.
- Function light goes out at your telephone or at Dterm of the subline you
are canceling call forward for.
- Replace handset.
Calls can be forwarded to a campus, local, or long distance telephone number.
If telephone A sets call forward/busy-no answer to telephone B, and B is busy,
telephone A will continue to ring and not forward until telephone B is idle
(unless telephone B is in a hunt group, in which case call forwarding will
follow).
If telephones A and B are busy, the caller will get a busy signal.
Call forwarding/busy-no answer and call forwarding/all calls may be activated at
the same time. All calls will override busy-no answer; therefore, when all calls
is canceled, busy-no answer will still be in effect.
Any combination of call forwarding may occur, up to five times within one
geographic area that shares a telephone switch. With the combination of
forwarding more than one telephone, the caller may hear more than three rings
before reaching destination.
CALL PICKUP
To pick up call from within preprogrammed group rings
- Lift handset.
- Press CPU function button, or dial *6.
If you cannot intercept a call within a call pickup group by dialing *6 or
pressing the CPU function button, the call coming into the station may be a call
back, which cannot be intercepted by another telephone.
If you hear a reorder tone (a fast busy) when trying to intercept a call with *6
or the CPU button, another telephone in the pickup group may have intercepted
the call first, or the extension trying to Pick Up the call may not have been
programmed into the Pickup Group. In the latter case, you could intercept the
call with #6 plus extension number.
To pick up call from telephone within area rings
- Lift handset.
- Dial #6 plus extension number.
It is not necessary to be in a pre-programmed pickup group to use this
feature.
CALL BACK
This feature is for calling Campus University telephone numbers only. Requires
a preprogrammed function button.
To set call back if line is busy
- Press CALL BACK function button; hear high pitched confirmation tone;
replace handset.
- When both telephones become idle, the telephone from which the call back
was set will ring.
- Display indicates CB and the extension number call back was set against.
- Lift handset; hear ring back tone, indicating called station is ringing.
- Connection is established when called party answers.
If you try placing a call back to a busy extension and hear a fast busy
signal, a call back may have already been placed against the busy station, or
you may already have placed a call back against another extension. The system
allows only one call back to be activated by or placed against an extension at
any one time.
Call back is automatically canceled if the telephone that set the call back
doesn't answer after approximately three rings.
To Cancel
- Lift handset.
- Press Call Back function button or #9; hear high pitched confirmation
tone.
- Replace handset.
CALL PARK
To park call
- While connected to a telephone number; press TRF plus the Call Park code
*0.
- Call is placed on hold.
Only one call can be parked at a time.
To retrieve parked call from remote telephone
- Lift handset.
- Dial call park remote retrieval code #0 plus number of extenstion where
call was parked.
To retrieve parked call from originating telephone
- Lift handset.
- Dial call park code *0.
BROKER CALL
To consult with a third party while you are engaged in a call
- Press TRF to place first party on hold.
- Dial number of second party.
- Press TRF to return to first party; second party is automatically placed
on hold.
- Repeat these steps to alternate between calls.
VOICE CALL
Your voice is heard through called party's Dterm speaker.
Requires a preprogrammed function button
- Lift handset.
- Dial number (called telephone must be multiline Dterm.)
- Press VOICE function button.
- Hear tone; then begin speaking.
If called line is busy when you attempt a voice call, your LED display will
indicate VCL BSY. A voice call may be programmed on a one-touch speed dial
button by pressing FNC button, SPEED DIAL button, dialing the extension, and
depressing the TRF button. A "V" will appear on the LED display. Save
by depressing the FNC button again.
To answer a voice call
- When you hear incoming voice call on you phone speaker, press FNC + 1 (MIC
light will go on).
Respond hands free. (If privacy is required, lift handset to converse.)
The MIC button may be left on a all times to allow hands-free answering of voice
calls.
ANSWER/TRANSFER SUBLINE
To receive call and announce to call party
Lift handset. Depress called party's ringing subline button; ask calling party
to hold. Re-depress SUBLINE button. If called party's telephone is Dterm,, voice
call is automatically established. If called party's telephone is single line,
it will ring. Announce call.
If call is accepted
Replace handset. Called party will lift handset and, if Dterm, will depress
ringing line.
If call is denied
Depress SUBLINE button to return to calling party.
REDIAL
To Redial number you last dialed
- Lift handset.
- Press LNR/SPD button, plus *; telephone will automatically dial the number
you last dialed.
SPEED DIALING
To store a number for speed dialing
- Do not lift handset.
- Press FNC button.
- Press desired SPEED DIAL button to be programmed.
- Dial telephone number or system feature code to be stored (24 digits
maximum).
- Press FNC button.
- Display indicates SPD SET.
To verify
- Press FNC button and desired SPEED DIAL button.
- Display indicates digits stored.
Features on the telephone system such as call transfer, call forwarding, and
call park can be programmed into the speed dial buttons. Follow the instructions
for storing numbers under "Speed Dialing" above.
SAVE AND REPEAT A NUMBER
For one-time only redialing.
Requires preprogrammed function button.
To save a number
- Lift handset; hear dial tone.
- Dial telephone number you wish to program.
- Press S & R function button to store dialed number.
- S & R light goes on.
OR
- Receive on campus incoming call.
- Press S & R function button to store number in memory.
- S & R light goes on.
To verify
- Do not lift handset.
- Press S & R function button.
- Display indicates digits stored.
To redial
- Lift handset; hear dial tone.
- Press S & R function button; telephone will automatically redial
programmed number.
- S & R automatically canceled; light goes out.
If Save and Repeat line is busy or not answered, you can save again by
pressing S & R function button before hanging up handset.
TROUBLESHOOTING
Problem No dial tone.
- Are all cords plugged in tight?
- Is gray line cord plugged into correct portion of jack?
- Unplug gray line cord from back of telephone and plug it back in; this
acts as a reset.
Problem Display shows strange characters or seems to be stuck.
Unplug gray line cord from back of telephone and plug it back in; this acts
as a reset.
Problem Telephone doesn't ring.
- Is ringer turned up?
- Is call forwarding/all calls set?
Problem Call back doesn't work.
- Do you already have a call back set from your telephone?
- Is a call back set against the other telephone? Only one call back can
be set from or against an extension at any given time
Problem Speed dials not working.
- Try reprogramming buttons to see if you may have lost memory for some
reason.
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